I shared this great article from Matt Armstrong yesterday:
Matt, who has been researching and working in this field for decades, focuses his attention not on the tools of “information warfare” but on the policies and goals that drive it. His analysis (and I’m in agreement here) argues that it’s not about “crafting combinations of nouns and verbs for some medium,” but instead about crafting the right policy and setting a course for others to follow.
Much of the discourse on information warfare/political warfare is centered on mediums, means, and platforms. That misses the point. As Matt writes, this stuff changes all the time and there are plenty of experts out there that now how to use it.
When dealing with massive bueracracies, it is critical to staff key positions with effective managers and leaders – not flashy pitch-men or media stars.
The article focuses on the post of Under Secretary of State for Public Diplomacy and Public Affairs and the fact that since 1999, the position has been vacant for 41% of the time. While I’m not an expert on the workings at State, if it’s similar to the military, we know that there’s a sense of “that’s not my real boss” when a position is held by a temporary (often junior) place-holder.
And that place-holder doesn’t carry the same weight in the rooms where decisions get made.
What should this leader look like? Matt writes:
In my opinion, the right person for the job is a leader, manager, facilitator, and integrator with experience in government and at least practical awareness of the realities of foreign policy on the ground abroad. A focus on platforms – an expert in social or broadcast media, for example – is wrong, not just because every “market” is different but because there are professionals within the department (the number of which must increase) and agency partners, in addition to ready access to the private sector, to advise or handle the specifics of how to engage.W(h)ither R: a marquee failure of leadership in foreign policy – MountainRunner.us
I joked on Twitter that this person would be more Colin Powell than Don Draper. Colin Powell, although well-known as a military leader, was actually most effective as a Washington-insider. He spent most of the last decade and a half in and around the White House. He understood how the system worked, and people trusted him. Even as Secretary of State, he admitted in his most recent book that he often felt like he needed to stay in Washintgon (as opposed to constantly traveling) to make sure he could get things done.
My sense is that many folks think we need Don Draper in this position. A flashy ad-man who understands the media and can brief well. Don Draper needs to be way further down on the food chain – making ads.
It’s exciting to be living in a time where information warfare/political warfare is gaining attention, but I can imagine this can be frustrating to those who have been deep in the research and work for decades. Too much attention on the tools – the nouns and verbs – and not enough attention on the staffing and strategy.