Ruinous empathy, manipulative insincerity, and command performance

Illustration of the Anabase by Xenophon

I became a fan of the FTGN podcast last year when they launched season 2. I like it because the questions that Joe asks are usually questions I really want the answers to.

I don’t want to know about General Votel’s career highlights – I want to know how he finds time to reflect.

I don’t want to know about General McChrystal’s running routine – I want to know how he dealt with the fallout of the Rolling Stone article.

And I don’t want to know what it felt like for Diamond Dallas Page to lead a successful wrestling career – I want to know how he dealt with his life crumbling around him.

Season 3 of the podcast recently launched. I’m already a couple of episodes behind, but I just finished episode 1 with author Kim Scott.

Kim Scott is the author of Just Work: Get Sh*t Done Fast and Fair and Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity and co-founder of the company Radical Candor. Kim was a CEO coach at Dropbox, Qualtrics, Twitter, and other tech companies. She was a member of the faculty at Apple University and before that led AdSense, YouTube, and DoubleClick teams at Google. Kim managed a pediatric clinic in Kosovo and started a diamond-cutting factory in Moscow. She lives with her family in Silicon Valley. (Bio courtesy of Kim’s Website)

S3, E1: Kim Scott, From The Green Notebook Podcast

I have not read the books yet, but like my ever-expanding podcast queue, they’re on my book list.

It’s a fascinating episode to lead off with. I love Joe’s podcasts with military personnel, but I prefer his episodes with folks from outside of the profession. This one was no different.

Things that stood out to me in this episode:

  • Ruinous empathy and Maniplative Insincerity. These are concepts from Scott’s book Radical Candor. And they’re the type of frames that instantly ascribe an idea you may have been thinking about but have a hard time putting a name to. We’ve hammered the importance of empathy to death in military circles over the past few years – and for good reason. It’s a skill that was missing for a long time among many military leaders. But it comes with two edges to the blade. There is such a thing as being too empathetic where it gets in the way of giving the advice or feedback that is necessary to make a person better or accomplish a given mission. Manipulative insincerity is related, but different. It’s when we heap praise on someone or something without actually caring – we’re doing it because we think it’s the right thing to do. Everyone – especially soldiers – sniff this out pretty quickly and it doesn’t actually contribute to positive outcomes.
  • Xenophon. Joe made reference to Xenophon, the ancient Greek scholar/military leader. This is only interesting to me because over the past year I’ve done some deep-dive research on Xenophon in relation to a much bigger research project I’m working on. A year ago I didn’t know who he is – now I know way too much. Once you start digging, you realize that his profiles of the “two Cyruses” is the inspiration to a wide range of thought leaders, from Machiavelli to Thomas Jefferson. The genesis of my interest in Xenophon comes from an exploration of T. E. Lawrence’s Greek education and his reference to Xenophon in the Seven Pillars of Wisdom:

There remained the psychological element to build up into an apt shape. I went to Xenophon and stole, to name it, his word diathetics, which had been the art of Cyrus before he struck.

T. E. Lawrence, Seven Pillars of Wisdom
  • The importance of handwritten notes. Joe and Kim have a short discussion on the power of handwritten notes. It feels good to be told you’re doing well, it feels great to get an email that you’re doing well (with your chain of command cc’d), and it is something special to get a handwritten note out of the blue. Remember, everything old is new again. Dale Carnegie famously writes in How to Win Friends… “Be hearty in approbation and lavish in praise.”
  • Sitting in awkward silence. When asking for feedback, state your request, and then shut your mouth. Count to six. It’s not easy. But if you can just keep quiet for a second longer, you can often compel the other to fill the silence. In our hyper-distracted world, this is a tough challenge. Try it. And practice it over time.
  • The assumption of the 20 year career. Too often when we counsel others in the military, if we are career-minded ourselves, we tend to assume the other has similar aspirations. The “20 year career” seems like the gold standard. With the termination of the 20 year retirement, this will likely change over time. The point is, aspirations of military service are not uniform. Most service-members will not stay in until retirement. It is a calling, a service, and a duty. There is more to get out of life. There is absolutely nothing wrong with meeting people where they are and helping them achieve their goals – not yours.
  • Command Performance. There’s a short discussion towards the end about the things peers and subordinates (and sometimes superiors) may do or say in front of others, and the importance of responding. This often takes the form of either controversial, subversive, or “envelope-pushing” speech/behavior. It’s often done subconciusly, I think, as a way to see how people will respond. I’ve written about this before and labeled it “command performance.” How is the PL going to react when I say or do this thing that goes against the grain? If she does nothing, then isn’t that tacit approval of the behavior/speech?

A good conversation with lots to think about.

Glad to have the podcast refreshing again in my queue and I look forward to the rest of the season!

Enjoy these posts? Follow me on Twitter and sign up for the monthly newsletter.

Smith-Mundt as Counter-Political Warfare

Glad to see Matt Armstrong on a recent Cognitive Crucible podcast – this one on his passion project, the much-misunderstood “Smith-Mundt Act.”

If you’ve been around the “information operations” space, the Smith-Mundt act is usually taught during a class on “authorities.” There will be a slide that usually includes some text lifted from the act and then a “bottom line” that the US government is prohibited from informing/influencing/targeting/propagandizing/etc domestic American audiences.

Next slide, please.

Once that nugget buries itself into someone’s head, it gets carted out usually as a bulwark to doing anything in the info-space.

“Yes, but don’t forget the Smith-Mundt act…”

The history of the actual legislation is much more nuanced. Instead of “prohibiting” domestic dissemination, it was actually intended to “allow” dissemination abroad (by the State Department) as a direct counter to burgeoning Soviet political warfare.

“…we have nevertheless been too preoccupied in the past with feeding the stomachs of people while the Soviets have concentrated on feeding their minds.”

1947 European CODEL (MountainRunner)

If we’re going to conduct political warfare effectively, we have to understand this history. This is wonky territory, but that’s ok, because as Matt states in the episode, this stuff starts with President of the United States. It should be wonky – it’s incredibly important.

Anyway, the episode is worth your time – especially if you are an information warfare practicioner, or more importantly, if you are (or will be) in a position to make command decisions in an operational environment. You, more than anyone else, can make a huge impact if you understand what you can do – which is a lot.

Some interesting tidbits in this episode:

  • Opening: Defining “public diplomacy” and why that even matters
  • ~18:00: Smith-Mundt as a way to counter Russian political warfare
  • ~19:00: “We feed stomachs, the Russians feed minds…”
  • ~19:30: The importance of strategic vision – “We used to have an idea of where we were going…”
  • ~23:00: Our system is obsessed with bueracractic responsibility as opposed to methods, means, and outcomes – and this is bad
  • ~28:00: On the “terminal limits” of PSYOP leadership – if PSYOP officers terminate at the O6 level, can we really make a difference?
  • ~28:30: It is an unfortunate truth that the person who is most likely to influence an operational commander’s decision making is not the PSYOP officer giving advice on the psychological impacts of activities and operations, but the PAO, or worse, the JAG
  • ~37:00: “Stop it policy” – we are too reactive. Instead of seizing or defining the narrative, we are constantly reacting to nonsense in an attempt to “make it stop”
  • ~41:00: We need to get way more comfortable making mistakes – let subordinates fail in the IE – it’s ok – our adversaries are doing it every day
  • ~45:00: What even is “propaganda?”

Also, towards the end Matt references the fascinating topic of a PSYOP officer who wrote a book shortly after WWII arguing that influence operations should be banned via treaty. I’m now officially on the hunt for it.

It’s a great episode. Check it out.

Enjoy these posts? Follow me on Twitter and sign up for the monthly newsletter.

The Habibis Podcast: Games, Media, and Arabic

The best content is the content that intersects your key interests. This one hits two of them right on the head – video games and Arabic.

From their description:

WHAT IS THE HABIBIS?

The Habibis is three game developers drinking some good Arab Tea for what should be about fourty minutes, inshallah, each week, inshallah. Fawzi Mesmar, Osama Dorias, and Rami Ismail discuss games and media and life as Arabs living all around the big world.

Not sure how I discovered this one, but I’m a new subscriber. I listened to the episode below, titled “A Different Language Than We Speak.

The Habibis talk about games, lots of indie games, and how Arabic is a diverse language.

The Habibis | A Different Language Than We Speak

At about the 40:00 mark they dive into a great conversation on the diversity of Arabic dialects.

Everyone’s in a bubble. It’s good to have content that bursts it from time to time.

Also, I’m encouraged to hear that Nier: Replicant is good – it’s next on my queue.

Enjoy these posts? Follow me on Twitter and sign up for the monthly newsletter.